The Intelligent Workplace in the Age of a Pandemic: Balancing Innovation and Risk

The development and implementation of biometric and AI products and services has exploded during COVID-19 to help manage the health, safety and productivity of the workforce. Innovation, however, comes with challenges. We spoke to senior privacy officers at Microsoft, Salesforce and Johnson Controls about the privacy and cybersecurity implications of biometrics and AI in the workplace. In this first installment of our two-part article series, we discuss some of these solutions and their challenges, including legal and regulatory risks. Part two will cover possible safeguards, including details on Johnson Controls and Microsoft’s approaches. See our three-part series on the rise of facial recognition technology: “Uses and Risks” (Jan. 22, 2020); “Mapping the Legal Framework” (Jan. 29, 2020) and “Mitigating Risk” (Feb. 5, 2020).

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