Designing a Privacy Center to Build Trust and Facilitate Business Growth

Privacy centers are becoming increasingly popular with businesses of all sizes. These external-facing portals can help companies demonstrate their commitment to privacy, addressing all data privacy handling concerns and practices in one place. We spoke to Johnson Controls vice president and chief privacy officer Sachin Kothari about who needs a privacy center, its key components, engagement from users and the business, and common mistakes to avoid when creating one of these portals. See our four-part series on building an efficient global privacy program: “Organizational Structure” (May 4, 2022); “Scope and Prioritization” (May 11, 2022); “Buy-In, Scalability and Outside Resources” (May 18, 2022); and “Maintenance” (Jun. 1, 2022).

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