Software-as-a-service, or SaaS, contracts are superseding the traditional licenses that customers received when purchasing other types of software. This article provides insight from a recent Strafford program on negotiating key provisions of SaaS contracts, including data ownership, controls over data, data security, indemnification, reps and warranties and levels of service. The program featured counsel from Microsoft, Culhane Meadows and Sycamore Legal. See also “Essential Cyber, Tech and Privacy M&A Due Diligence Considerations” (Aug. 8, 2018); and “What Lawyers Need to Know About Security Technologies and Techniques (Part Three of Three)” (Jun. 13, 2018).