What Companies Need to Know About the FCC’s Actions Against Unwanted Calls and Texts

The FCC has sent a strong message to companies that it will proactively monitor and regulate consumer consent related to phone calls and texts.  The agency claims this is the largest source of consumer complaints it receives.  “It is clear that the FCC will be more active in this area of enforcement,” Jen Deitch Lavie, a partner at Manatt, Phelps & Phillips, told Cybersecurity Law Report.  The FCC recently has taken actions in two different forms to enforce and clarify the Telephone Consumer Protection Act (TCPA).  During the month of June, the FCC sent a public warning to PayPal regarding planned amendments to its User Agreement.  PayPal subsequently announced it would modify that agreement to address the FCC’s concerns.  The FCC also adopted a package of declaratory rulings regarding robocalls and spam texts that clarifies and modifies the TCPA in significant ways.  See also “FCC Makes Its Mark on Cybersecurity Enforcement with Record Data Breach Settlement,” Cybersecurity Law Report, Vol. 1, No. 2 (Apr. 22, 2015).

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