Cyber Crisis Communication Plans: What Works and What to Avoid (Part Two of Two)

Even a small cyber incident can erupt into a major high-profile event depending on whether and how it becomes public. Because of the damaging effects press coverage can have, companies should be prepared with a thorough communications plan that contemplates more than just technical answers. In this second installment of our two-part article series on cyber crisis communication plans, experts offer advice on strategies for handling external communications to the media, regulators and other stakeholders, including specific questions companies might face; how to control and coordinate with a third-party vendor; and how to overcome common pitfalls and challenges. Part one covered key stakeholders and their roles, crucial playbook components and the benefits of planning ahead, and how to approach internal communications during a cyber crisis event. See also our three-part guide to developing and implementing a successful cyber incident response plan: “From Data Mapping to Evaluation” (Apr. 27, 2016); “Seven Key Components” (May 11, 2016); and “Does Your Plan Work?” (May 25, 2016).

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