With various multi-factor authentication solutions available, it is becoming obvious that usability needs to be balanced with security. Achieving this balance – making a device both safe and convenient for the consumer – is a challenge. The co-founder and chief technology officer of ZingBox, a leader in IoT security, Dr. May Wang, shared her views and experience, including on the potential role of AI, on the topic with the Cybersecurity Law Report. See also “Overcoming the Challenges and Reaping the Benefits of Multi-Factor Authentication in the Financial Sector (Part One of Two)” (Jul. 26, 2017); Part Two (Aug. 9, 2017).