How can a privacy team change the presumption that privacy is a cost center and operationalize its program while contending with a dynamic global landscape of sometimes conflicting laws? We spoke to Jillian Cusack, a seasoned compliance professional who has spent the last decade leading insurance and financial services industry privacy programs, about the approaches she has used to successfully operationalize a privacy program and her insights on where the privacy function belongs within an organization. See “Eleven Key Components of an Effective Privacy Program” (Feb. 26, 2020).