New Pressures Shift Best Practices for Ransomware Crisis Communications

Many companies’ incident response plans have not caught up with the communications challenges of ransomware attacks. A recent Privacy + Security Forum workshop examined how COVID-19, ransomware gangs, popular culture and federal policymaking have increased the pressure on companies during these attacks. This article provides guiding principles for communications and best practices for each phase of a ransomware crisis, from outage to reputation recovery, with insights from ransomware responders at Edelman and Latham & Watkins. See “A Look Inside Businesses’ Private Disputes Over Ransomware Costs” (Aug. 18, 2021).

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